Overview

Customer Service & Return Policy

Last Updated:​ 2026.7.20

Thank you for shopping with us! We want to ensure you love your purchase. However, if you are not completely satisfied, we’re here to help.

1. Returns & Exchanges

We accept returns within 14 days​ of the delivery date.

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In its original packaging.
• Accompanied by a proof of purchase (order number or receipt).

Please Note:​ Due to the nature of our products (small accessories/novelty items), items showing signs of wear, damage caused by misuse, or missing parts will not be accepted.

2. How to Initiate a Return

To start a return, please contact our support team at Our Email before shipping anything back.

• Subject Line: Return Request – Order #[Your Order Number]
• Please include your order number and the reason for the return.

Once your request is approved, we will provide you with the return shipping address. Please do not send your purchase back without requesting a return authorization first, as it may delay the process.

3. Refunds

Once your return is received and inspected, we will notify you via email.

• If approved, your refund will be processed to your original method of payment within 5-10 business days.
• Please note that original shipping costs are non-refundable.
• You will be responsible for paying your own return shipping costs unless the return is due to our error (e.g., you received an incorrect or defective item).

4. Damaged or Defective Items

We take great care in packaging our products, but sometimes accidents happen during transit.

• If you receive a damaged, defective, or incorrect item, please contact us immediately at Your Email Address.
• To help us resolve this quickly, please include photos​ of the damaged item and its packaging.
• We will offer a replacement or a full refund (including return shipping costs) at our discretion.

5. Order Cancellations

Orders can only be canceled within 2 hours​ of placement if they have not yet been processed for shipping. Once the order status shows “Shipped,” it cannot be canceled.

6. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company/bank, as it may take some time before a refund is officially posted. If you have done this and still have not received your refund, please contact us.

Contact Us

For any questions regarding our policy or your order, please reach out:

⏰ Response Time:​ Within 24-48 business hours